Privacy Policy

References to “Lime au Lait”, “we”, “us”, or “our” include Lime au Lait Atelier and its related parties. Lime au Lait Atelier respects your privacy and is committed to complying with Australian Privacy Principles (APP) contained in the the Privacy Act 1988(Cth). This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website.

What Personal Information We Collect
We may collect the following types of personal information:

  • Name, email address, phone number

  • Billing and shipping addresses

  • Order and payment details (processed securely via third-party providers)

  • IP address, device information, and browsing behaviour (via cookies and analytics tools)

  • Information submitted through forms, email, or social media interactions

We only collect personal information necessary for our functions and activities.

How We Collect Information
We collect personal information in a number of ways, including:

  • Directly from you when you place an order, subscribe to emails, or complete a contact form

  • When we make a record of any communication or interaction you have with us (including telephone, email, and online)

  • Automatically through your use of our website (via cookies and tracking technologies)

  • From third-party platforms you use to interact with our business (e.g. payment gateways or social media)

How We Use Your Information
We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about orders, products, and services

  • Send marketing communications (if you have opted in)

  • Respond to enquiries and provide customer support

  • Improve our website, marketing, and customer experience

  • Comply with legal obligations

We will not sell or rent your personal information to any third parties.

Disclosure of Personal Information
We may disclose your personal information:

  • To service providers such as payment processors, couriers, website hosting providers, and marketing platforms

  • If required or authorised by law

  • To protect our legal rights or those of others

Where we disclose information to third-party service providers, we take reasonable steps to ensure they comply with privacy obligations.

Overseas Disclosure
Some service providers we use (e.g. email platforms or cloud storage) may store data overseas, including in the United States or Europe. We take reasonable steps to ensure that any overseas recipients comply with Australian privacy laws or offer comparable safeguards.

Security of Your Personal Information
We take reasonable precautions to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. However, no data transmission over the internet is guaranteed to be completely secure.

Access to Your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Lime au Lait Atelier will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Direct Marketing
We may send you direct marketing information, including promotional emails or offers. You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails.

Cookies and Website Analytics
We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can disable cookies via your browser settings, though this may affect website functionality.

How to Contact Us
Please visit the Contact Us page of this website. Alternatively, please email hello@limeaulait.com with the subject “Privacy”.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and are effective immediately. We encourage you to visit our website and review this policy regularly for any updates.

Last updated: 22nd May 2025